Clinic Access Officer, Central Intake & Booking

Company : IWK Health

Req ID: 226947 
Department/Program: Centralized Intake and Booking, Children's Surgical, Emergency and Rehabilitation 
Location: Halifax  
Type of Employment: Permanent Hourly FT (100% FTE)  x 1 position(s)
 Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $23.6572 - $26.7684 /hour
Closing Date: 14-Oct-26 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

The Clinic Access Officer is a key member of the IWK Central Intake & Booking team and serves as an important point of access for patients and families requiring care through ambulatory clinics. The Clinic Access Officer is responsible for receiving, reviewing, prioritizing, routing, and booking referrals in accordance with established clinical and scheduling requirements.

As a new and rapidly evolving department, Central Intake & Booking is actively developing and refining processes, workflows, and standards to support consistent and timely access to care. The Clinic Access Officer will have an opportunity to contribute to the development of the department, identify opportunities for improvement, and help shape how centralized intake and booking services are delivered.

Working closely with referring providers, IWK physicians and clinical teams, ambulatory clinics, patients, and families, the Clinic Access Officer ensures referrals are complete and accurately processed, appointments are scheduled appropriately, and information is communicated in a timely and compassionate manner. The role requires strong organization, attention to detail, judgment, communication, and the ability to manage multiple competing priorities.

Hours of Work

Monday to Friday, daytime

Your Qualifications

• Grade XII required
• One-year post-secondary program required
• Graduate of a business, office information technology, medical office assistant, secretarial course or equivalent combination of education and related experience.
• Health Information Associate (HIA) credential preferred
• Medical terminology course or equivalent an asset
• Minimum two years’ experience using electronic health information systems (e.g., Meditech, STAR, Millennium, Accuro).
• Strong proficiency with Microsoft Office applications, including Teams, Excel, and Word.
• Excellent communication and interpersonal skills with the ability to work collaboratively across teams.
• Strong organizational, prioritization, and time-management skills.
• High attention to detail with the ability to accurately interpret referrals and clinical documentation.
• Ability to work independently with minimal supervision and adapt effectively during change.
• Solid understanding of clinical areas and familiarity with related reports and workflows.
• Demonstrated commitment to a respectful and inclusive workplace.
• Additional language competencies considered an asset; French preferred.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.