Registration/Scheduling Clerk

Company : IWK Health 

Req ID: 188502 
Department/Program: Orthopaedic Clinic/Team, Children's Surgical & Critical Care 
Location: Halifax   
Type of Employment: Temporary Hourly FT long-assignment (100% FTE) until 10/15/2025  x 1 position(s)
 Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $22.894 - $24.8939 /hour
Closing Date: September 26, 2024  (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager, Ambulatory Surgical Care, and under the direction of the Clinical Leader, the Registration and Scheduling Clerk is responsible for patient scheduling, timely registration, and processing of patients with appointments in the Orthopaedic Clinic. The Registration and Scheduling Clerk interacts with colleagues, patients, families, students, and partners in a respectful and collaborative manner, keeping with the principals of family centred care, and Health Centre standards to meet the needs of patients and families. 
Responsibilities include, but are not limited to: 

•    Registering patients for the Orthopaedic Clinics, greeting and directing clients;  
•    Making reminder phone calls to patients about upcoming clinic appointments; 
•    Scheduling new and follow up patient appointments; coordinating with various departments within the Health Centre to book patient appointment. 
•    Answering phone calls, communicating messages and information accurately and appropriately, and redirecting inquires accordingly.
•    Participating in care team discussions as required, offering input and energy into efforts at improving clinic efficiency and functioning;
•    Accurately entering/revising patient information in CWS/Meditech;
•    Completing various health forms; 
•    Maintaining adequate supplies and order as needed; 
•    Providing general support to clients and staff (e.g., requisitioning lab, DI tests/procedures, filing, photocopying, making telephone calls, workload data, etc.);
•    Others duties as required. 

Hours of Work

Monday to Friday 7.0 Hours Shifts

Your Qualifications

•    Minimum High School Diploma or GED required. 
•    Graduate of a recognized Office Administration Program an asset.
•    Working knowledge of MS Office Suite and other computer programs/technology required.
•    Demonstrated knowledge of medical terminology required. 
•    Previous experience in registration and scheduling required, preferably in an ambulatory health care setting. 
•    Previous experience with Meditech and CWS required.  
•    Demonstrated accurate keyboarding and data entry skills required. Testing will be conducted on short-listed candidates and results will be factored into the candidate’s overall suitability for this position.
•    Proven team player with excellent communication skills required. 
•    Demonstrated ability to respectfully work with a variety of inter-professional team members required. 
•    High degree of initiative, diligence, attention to detail, and self-discipline and support the development of co-workers required. 
•    Excellent multi-tasking, time management, organizational and prioritization skills required. 
•    Competency in other languages considered an asset; French Preferred.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An  offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.